This checklist helps you review any online form so you can quickly spot the issues that make it confusing or hard to complete. It highlights the most common problem areas — unclear questions, broken flow, poor mobile behaviour, weak error messages, and accessibility gaps. By working through each section, your team can create forms that feel simpler, clearer, and easier for people to finish without frustration.
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Choose a form to review
Open the form you want to test — a sign-up, request, booking, payment, application, or internal submission form.
Go through the checklist section by section
Work down the table and tick each item as you confirm it’s been addressed. If something is missing or unclear, mark it so it can be improved later.
Review the form as a user, not the creator
Read each question as if you’re seeing it for the first time. This helps highlight assumptions and complexity that teams often overlook.
Test it on different devices
Complete the form on mobile and desktop. This often exposes issues with spacing, keyboard behaviour, and button placement.
Fix the high-impact issues first
Prioritise items that block progress — unclear steps, broken validation, missing labels, or dead ends.
Retest after changes
Run through the checklist again once updates are made to make sure the flow feels smooth and predictable.
Use it regularly
This works well as a quick monthly or quarterly check — especially for forms that drive enquiries, sign-ups, or key service requests.
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Created by Mugs Studio — www.mugs.studio
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